Get Answers To Your Questions About Window Wonderland®
I ordered my Window Wonderland® and it said shipping will take 3-6 weeks. Why so long?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”
Help! I placed an incorrect order. How can I change this?
What you want to do is call this toll free number for customer service: 1-844-863-0169. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.
I ordered Window Wonderland®, but I haven't been charged yet. When should I expect to be charged?
We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.
HOW BIG IS STAR SHOWER® Window Wonderland®?
The projector measures: 8.5-inches x 6.37-inches x 2.68-inches
The projector AND included stand measures: 10.25-inches x 6.37-inches x 2.68-inches
Rear Projection Screen Measurement: 4-feet x 6-feet
WHAT IS Window Wonderland®'S POWER INPUT AND OUTPUT?
Power input: 100-240V~ 50/60Hz, 0.5A Max.
Power output: 12.0V = 1A
Energy efficient level: VI
WHAT COLOR IS Window Wonderland®?
Window Wonderland® projector and stand are black. There's a silver focus ring around the lens and the project name is printed in silver on the side of the projector.
HOW DO I ATTACH THE REAR-PROJECTION SCREEN TO MY WINDOW?
Attach the rear projection screen to your window using adhesive strips (included). Alternatively, you can use heavy tape to attach the screen to your window.
HELP! MY REAR PROJECTION SCREEN RIPPED. WHERE CAN I GET A REPLACEMENT SCREEN?
If you need to replace your screen for whatever reason (too small for your windows, screen ripped, cat clawed it, etc.) you can use a white shower liner. The white shower liner can be purchased at just about any store (even dollar stores). Window Wonderland® does not have an official replacement screen yet.
CAN THE LIGHT BULB IN THE PROJECTOR BE REPLACED?
The bulb is unable to be changed at this time.
CAN Window Wonderland® BE USED ON MULTIPLE WINDOWS AT ONCE?
Window Wonderland® is intended to decorate one window at a time. If you try to use Window Wonderland® on multiple windows, like a bay window, the window frame will obstruct the movie.
CAN THE BRIGHTNESS BE ADJUSTED?
While there is no way to adjust Window Wonderland®'s brightness using a knob or button, there are a few steps you can take to ensure you get the brightest picture possible. Any exterior lights, like street lights, car headlights, porch lights, and landscaping lights, will cause Window Wonderland® to appear dimmer. Turning off porch or landscaping lights will help. Turning off the interior light where Window Wonderland® is playing will also make the movies brighter and more vibrant.
WILL Window Wonderland® PLAY ON WINDOWS WITH SOLAR SCREENS?
The solar screen will prevent the movie from being seen on the exterior of your home. If you put the rear projection screen over the solar screen inside, the solar screen will dim out the movie. It is not advised to use Window Wonderland® on top of a solar screen.
MY MOVIE IS A LITTLE BLURRY. IS THERE A WAY THAT IT CAN BE ADJUSTED?
Yes. The silver ring around the lens can be twisted left or right to adjust the focus a little bit. Turning the ring to the right so the ring is not flush with the projection base sharpens the picture.
HOW MANY MOVIES ARE INCLUDED WITH WINDOW WONERLAND™? WHAT ARE THEY?
There are 12 movies included with Window Wonderland® - 6 Christmas movies and 6 Halloween movies. The movies included are:
-Chirping winter cardinals
-Puppies in presents
-Fun-filled gingerbread house
CAN ADDITIONAL MOVIES BE PURCHASED AND LOADED ONTO Window Wonderland®?
Additional movies cannot be loaded onto Window Wonderland®. However, you can upgrade your Window Wonderland® to the deluxe model and receive 6 more movies (3 Christmas, 3 Halloween).
HOW LONG IS EACH MOVIE?
Each movie plays for approximately 16-seconds, then starts from the beginning again.
DOES Window Wonderland® CYCLE THROUGH ALL THE MOVIES?
Window Wonderland® plays one movie at time. It does not cycle through the movies, nor is there an auto play feature.
HOW DO I SELECT A MOVIE?
If you want a Christmas movie, press the green button with the Santa image on it. Continue to press to cycle through the Christmas movies, and stop on the one you want to play. To select a Halloween movie, follow this process but press the orange button with the Jack-o-lantern printed on it.
I SEE AN AUDIO JACK. HOW DO I PLAY SOUND? IS IT BLUETOOTH READY?
To play sound, plug your external speakers into the audio jack. Speakers are not included with Window Wonderland® and need to be purchased separately. If you would like to use Bluetooth speakers with Window Wonderland®, you need to purchase a Bluetooth receiver that plugs into the audio jack (sold separately). Window Wonderland® is not Blue-tooth ready.
THE REAR PROJECTION SCREEN IS REALLY WRINKLED AND WON'T DISPLAY THE MOVIES RIGHT. WHAT CAN I DO TO GET THE WRINKLES OUT?
Remove wrinkles and creases from your rear projection screen simply by using a hair dryer on a low heat setting. Direct the warm air from the hairdryer over the creases of the rear projection screen. As you're dispersing the heat, gently pull the screen so it's taunt, pulling any wrinkles or creases flat.
THE INCLUDED STAND ISN'T HIGH ENOUGH FOR ME TO PROJECT THE MOVIES ON MY WINDOW STRAIGHT. WHAT CAN I DO?
Window Wonderland® can be attached to any standard size tripod (sold separately).
WHAT IF I DON'T LIKE Window Wonderland®?
Your satisfaction is 100% guaranteed. if you are dissatisfied with your Window Wonderland® for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. See our return policy for more information. Exceptions may apply.
SEE THE DIFFERENCE!
- Window Wonderland®
Decorates Home for the Holidays
Advanced Projection Technology
Can Be Used For Multiple Holidays
Creates Dazzling Moving Window Displays
Your Satisfaction is 100% Guaranteed
OFFER: Get your Star Shower Window Wonderland today with 6 Halloween movies and audio upgrade for just $59.99 and FREE shipping and handling. As our gift to you,we'll include 6 Christmas movies for a total of 12 holiday movies! Double your offer and receive a second Star Shower Window Wonderland set PLUS a Star Shower Motion. Just pay a separate fee of $59.99. UPGRADE to the DELUXE OFFER to receive the Star Shower Window Wonderland with audio upgrade, 6 Halloween movies, 6 Christmas movies, PLUS 6 MORE MOVIES! Just pay $79.98 and receive FREE shipping and handling. GUARANTEE: Star Shower Window Wonderland has a lifetime warranty that covers the lifetime of the product. Should anything happen to your Star Shower Window Wonderland under normal usage simply return the unit with a handling fee and you will receive your money back, less shipping and handling and/or depreciation. Mistreatment, misuse, and intentional abuse of Star Shower Window Wonderland is not covered under the lifetime warranty.